If you have a complaint, concern or compliment about the experience you’ve had at Cauldwell Medical Centre, or about one of the team at this centre, then we want to know about it.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01234 673 710
You can also request copies of our complaints process and information about our Patient Advice and Liaison Service by calling the team on 0300 303 9509, or accessing them online.
Other organisations you can contact
If you’d prefer, you can also complain to our commissioner for this service: NHS England. You can write to:
NHS England
PO Box 16738
Redditch
B97 9PT
Phone: 0300 311 2233
There are also various other organisations that can help you with your concern or complaint including Healthwatch and local advocacy services. Please call the Customer Services Team on 0300 303 9509. if you would like more information and details of how to contact these organisations.
Parliamentary and health service ombudsman
If you remain unhappy with our final response, you have the right to take your complaint to the Parliamentary and Health Service Ombudsman. However, they will only consider your case if it has been investigated thoroughly by the service provider. You should do this within twelve months of your complaint to us.
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Phone: 0345 015 4033
Website: www.ombudsman.org.uk